RMA Management

Product returns is the bane of the manufacturing industry. In addition manufacturers face continuous challenges in management of returns adding to increased operational costs and customer dissatisfaction. We provide competent services in the area of return logistics, right from Domestic general RMA to Comprehensive International RMA Services.

We manage various types of product returns including defective and dead-on-arrival products, demo returns and stock rotation returns.  We can log returns, test and sort them, refurbish items, and discard, recycle, or ship. We can manage the RMA program, of manufacturer's and product companies, ensuring that their end customers get product refurbishments/ replacements for approved returns.

The returned items themselves can be repackaged, refurbished, warehoused, shipped, or discarded. With our warranty validation services, we can serve as your returns warehouse, where we scan each return to determine its warranty status. Each item is tested, and defective or damaged items are separated out. We can refurbish good or lightly-damaged items. Refurbished items can be shipped directly to your customers, or warehoused for later delivery to an outlet store or other location. Damaged items are discarded or recycled, with detailed reports on all activity recorded and sent to you.

Our RMA Services Include:

Helpdesk

Onsite Services

Warranty Validation

Defective Pickups

Screening/ No-Fault-Found-Testing

Re-Export / Re-Import

Duty Drawback Facilitation

Buffer/Swap Stock Maintenance