Technology product companies use a channel distribution system to reach their products to the end consumers. This channel network usually undergoes regular changes, with new ones added, and existing ones removed. When a channel partner exits out of the network, then servicing warranty and repair claims of his customers becomes a major problem for the manufacturer, leading to customer dissatisfaction. Repair & Return can support such manufacturers acting as a single-window service provider.
Repair & Return would front-end as a facilitator for import and sale of the merchandise to the channel partners, who would further handle re-distribution to end customers. Irrespective of any change in the channel, Repair & Return would handle all warranty and service issues from the customer, by validating the claim and handle further processing on behalf of the manufacturer.
Repair & Return can provide these services on a service based billing model, rather than a product sale based billing model.
Forward Process
Reverse Process
Advantages
Client can save the costs of establishing a legal entity in the respective country.
Product warranty is not dependent on channel partner, any change in channel network, does not affect the consumer.
Channel partners can solely concentrate on sales and business development, and leave the warranty issues to Repair & Return
Customers get professional one-point-contact for all warranty and service issues, leading to greater confidence in the product/brand
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